PRIVACY POLICY

Last Updated: 20 February 2026

At HÉMORA, your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or shop with us.

By using our website (hemorastore.com), you agree to this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect:

• Your full name

• Email address

• Phone number

• Shipping and billing address

• Payment details (processed securely by our payment partner)

• Order history

• Device and browsing information (such as IP address and pages visited)

We only collect information that is necessary to serve you better.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Share order updates and tracking details

• Provide customer support

• Improve our website and services

• Send promotional offers (only if you agree)

• Comply with legal and tax requirements (GST, accounting, etc.)

We do not sell your personal information to anyone.

3. Payments & Security

All payments are processed through secure third-party payment gateways.

HÉMORA does not store your card, UPI, or banking details on our servers.

We take reasonable security measures to protect your data, but please note that no online system is 100% secure.

4. Shipping & Third-Party Services

To deliver your order, we may share necessary details (such as your name, address, and phone number) with:

• Courier and logistics partners

• Payment service providers

• Website hosting providers

These partners are required to keep your information secure and use it only for service purposes.

5. Cookies & Tracking

Our website may use cookies to:

• Improve website performance

• Remember your preferences

• Analyze visitor activity

You can disable cookies in your browser settings, but some features of the website may not function properly.

6. Data Retention

We keep your information only as long as necessary:

• To complete your orders

• For legal and tax compliance

• To resolve disputes or prevent fraud

After that, your data is safely deleted or stored securely as required by law.

7. Children’s Privacy

Our website is not intended for children under 13 years of age.
We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on Instagram page or this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: info.hemora@gmail.com
📱 WhatsApp: +91 83560 99185