EXCHANGE & REFUND POLICY

Last Updated: 26 February 2026

Thank you for shopping with HÉMORA (hemorastore.com).
We strive to deliver quality products, but if something isn’t right, we’re here to help.

Please read our policy carefully before requesting a return, exchange, or refund.

1. Eligibility for Return / Exchange / Refund

You may request a return, exchange, or refund if:

• You received a damaged product

• You received the wrong product

• You received a defective item

• You have a size issue

• The product is not as ordered

Important Requirement:

An unboxing video is mandatory.

The video must:

• Be recorded from start to finish

• Clearly show the sealed package being opened

• Show the product and issue clearly

Without a proper unboxing video, we will not be able to process your request.

2. Time Limit to Raise Request

You must contact us within 48 hours of delivery.

Requests made after 48 hours may not be accepted.

To raise a request, email us at:
📧 info.hemora@gmail.com
(Include order number and video proof)

3. Product Condition Requirements

To be eligible:

• Product must be unused

• Product must be unwashed

• All original tags must be intact

• Product must be returned in original packaging

• Product must be in “as-it-is” condition

We reserve the right to reject items that do not meet these conditions.

4. Exchange Policy

• Exchanges are subject to stock availability.

• Exchange will be done after receiving the product.

• If the requested size or product is unavailable, we may offer:

  • Alternative product

  • Hémora Privilege Points (store credit)

  • Refund (as applicable)

Shipping charges for exchange may apply.

5. Refund Policy

Refunds will be issued only after:

• The returned product is received and inspected

• The claim is verified

If approved:

• Refund will be processed within 5–7 working days

• Refund will be made to the original payment method

Please note:

• Shipping charges are non-refundable (unless the mistake is from our side).

• We are not responsible for return parcels lost in transit. We recommend using trackable courier service.

6. Non-Returnable Items

We do not accept returns for:

• Used or washed products

• Products returned without tags

• Products damaged after delivery

• Clearance or final sale items (if applicable)

7. Order Cancellation

Orders can be canceled only before dispatch.
Once shipped, cancellation is not possible.

8. Contact Us

For any return, exchange, or refund queries:

📧 Email: info.hemora@gmail.com
📱 WhatsApp: +91 83560 99185